Shipping policy
At Aya’s Touch, we are committed to processing and shipping your order as quickly and carefully as possible.
Order Processing
● Orders are processed Monday through Saturday, excluding major U.S. holidays.
● All orders placed before 3:00 PM Eastern Time (12:00 PM Pacific Time) are shipped the same business day.
● Orders placed after the cutoff time or on holidays will be processed the next business day.
Shipping Methods
We primarily ship using USPS Priority Mail. Depending on the destination and package size, we may also use UPS or FedEx to ensure the fastest and most reliable delivery.
We proudly offer domestic and international shipping.
Free Shipping
We offer FREE Standard Shipping on all U.S. orders of $75 or more (before taxes and discounts).
Shipping charges for orders under $75 are calculated automatically at checkout.
Priority Shipping
All orders over $100 are automatically upgraded to USPS Priority 2-Day Shipping at no additional cost.
Estimated Delivery Times
All delivery times are based on business days from the date your order ships.
● California: Typically 1 business day
● All other U.S. orders: 2–3 business days
Please note these are estimated transit times and may vary due to weather, carrier delays, or holidays.
Order Tracking
As soon as your order ships, you will receive an email confirmation with your tracking number so you can monitor your package every step of the way.
Incorrect Shipping Information
Please verify your shipping address before completing your order. Aya’s Touch is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date at support@ayastouch.com.
Please include:
● Your order number
● A description of the issue
● Photos of the damaged package or products (if applicable)
We will work with the shipping carrier to resolve the issue as quickly as possible.
Shipping Delays
While we strive to meet all estimated delivery times, delays caused by shipping carriers, severe weather, holidays, or other circumstances beyond our control may occasionally occur. We appreciate your patience and understanding.
Questions?
If you have any questions regarding your shipment, please contact us:
Email: support@ayastouch.com
Our team is always happy to assist you.